Terms and Conditions

For all claims and returns, the original sales receipt, which demonstrates proof of purchase, must be supplied.
 

Returns of Material Only Purchases

• Returns: Unused, undamaged merchandise in unopened boxes, purchased from store stock and returned within 48 hours of purchase will receive a full refund. Unused and undamaged merchandise, returned after 48 hours but within 30 days of purchase, will qualify for an in-store credit or exchange and will be subject to a 30% restocking fee. All clearance merchandise, remnants, and merchandise marked “as-is” or “Final Sale” is sold without warranty and may not be returned for any reason. In addition, no refunds will be issued after 90 days from the date of purchase. The customer must present the original receipt to receive a refund. Credit card transaction refunds will be issued to the original credit card used from the purchase. Cash or check transactions will be refunded via a corporate check. Please allow 14 business days for processing.
  • 3% or less of materials left over from installation are accepted and accounted for overages and are not able to be returned.
• If the merchandise is listed as a special order or cut from a store stock roll, returns and cancellations will not be accepted, and no deposits refunded. All special orders require at least a 70% deposit to be ordered or scheduled.

Installation Information

• Visible merchandise damage/defects or any home damage must be reported to our store immediately by phone and in writing within three (3) days of delivery or installation.
• Temperature and humidity must be maintained within manufacturer’s specifications during acclimation, installation, and after installation. Failure to maintain proper temperature and humidity may result in permanent damage to flooring for which Lakefront Flooring cannot be held responsible.
• Installers will need access to electricity during installation. Installers will need access to water during installation (tile and vinyl installation only). Heat must be on and the area must be at least 65° to ensure proper installation of materials.
• Arrival Time: Each installation is custom, and some may take longer than others. We will try to arrive within a set time frame on the date of the installation. Please make the necessary arrangements for a responsible adult to be present at the jobsite the entire day unless previously discussed with the scheduler.
• Customer will move furniture out of the work area unless customer requests us to handle it for an agreed upon price. However, Lakefront Flooring will not be responsible for any damages due to such movements. Moving furniture includes moving larger items only so please complete the following tasks before the installers arrive: Remove all items from China cabinets. Remove wall plaques and pictures from all areas including rooms adjacent to areas being installed. Remove bedding and pillows. Remove items from the top of dressers and tables. Remove items from closet floor and all low hanging garments. Pianos and Pool Tables: If you have contracted us to move your piano or pool table, please be advised that we are not responsible for tuning the piano or leveling the pool table. We DO NOT move slate pool tables or grand pianos unless otherwise contracted. Electronics: Our installers do not move electronics of any kind. Customer is responsible for disassembly, moving, assembling, and connecting equipment after installation. Remove low hanging draperies.
• Customer is responsible to have clean and safe access to the property. Driveways and sidewalks should be free of debris which includes snow and/or mud.

Manufacturer’s Warranty

• Product Warranty: All floor covering products are covered by either a manufacturer’s warranty, a warranty from a fiber company, or both in accordance with the warranty statement provided to the buyer. No other warranties, either expressed or implied, including implied warranties of merchantability, are provided. Any warranty offered by the Manufacturer is direct from the Manufacturer and not Lakefront Flooring.
• Please see manufacturer’s separate warranties for the terms and conditions of their warranties.

Lifetime Installation Warranty

• On materials/products purchased from Lakefront Flooring, Lakefront Flooring guarantees the quality of workmanship to be professional and in keeping with industry standards. Should installation service be required attributable to the original installation of your flooring during the life of the manufacturer’s wear warranty (which varies) from the time your flooring was installed, present your sales receipt, and Lakefront Flooring will provide that service at no cost to you. This warranty is valid only for the original owner-occupied residential installation by your store and will be invalidated if the problem is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.
• The following additional conditions are not considered installations-related problems and are not covered beyond this limited-installation warranty:
  • Carpet: visible seams normally required for installation
  • Tile Flooring: tile and grout cracking due to subfloor deflection or foundation settling.
  • Hardwood Flooring: gapping between boards and moisture-related issues.
  • Laminate Flooring: moisture-related issues.
  • Vinyl Flooring: visible seams normally required for installation.
• We are not responsible for stretch-buckles or indentation, which will not flatten out because of furniture or fixtures.

General Terms and Conditions

• These limited warranties apply to flooring installed only in owner-occupied residential space where no commercial activity takes place.
• These limited warranties exclude flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. “Commercial use” includes, but is not limited to, use in a store, office, or other place of business. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm, or flood, damage from smoke or fire, damage from improper cleaning methods or materials, and from improper maintenance. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of flooring in a residence.
• To qualify for repair or replacement, the original sales receipt, which demonstrates proof of purchase, must be supplied.
• These warranties apply only to the original purchaser.
• These warranties apply only to flooring professionally installed by Lakefront Flooring’s certified installers.
• The Buyer/Customer will be fully responsible for the tenant’s safety during and after new flooring installation.
• WE SHALL, UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights, which vary from state to state.
• Color match to samples will vary from dye lot to dye lot. Buyer agrees to accept color variances that fall within industry-established ranges. Hardwood, cork, and bamboo are natural materials that will have color variations in the grain. Temperature and humidity must be maintained within manufacturer specifications by the customer.
• Lakefront Flooring DOES NOT move, disconnect, or reconnect the following items: grand pianos, aquariums, waterbeds, grandfather clocks, antiques, breakables, bedding, draperies, or anything that may be fragile.
• Dust: Installing new flooring may cause dust. Please take adequate measures to protect your belongings. We will do our best to contain the dust to just the areas being installed.
• Squeaks: We CANNOT repair existing floor squeaks or guarantee that any attempt to do so will be effective.
• Doors: We assume no responsibility for cutting doors. Installers can remove doors to install flooring, but we are not responsible for replacing doors if the new flooring does not provide adequate clearance unless otherwise contracted by the customer.
• Walls and Baseboards: Even though the installers will take all normal precautions when new flooring is being installed, it may be necessary for the customer to touch up the baseboards and paint after installation. If you plan to paint or wallpaper, this should be completed after installation. Newly applied paint and wallpaper is especially susceptible to damage.
• Seams: MAY BE visible on carpet and vinyl installations. Where seaming is necessary, the carpet/vinyl will be seamed according to the best-known method, and the best possible way for the materials involved. The visibility of your seams will depend on the type of carpet/vinyl, lighting, and direction of seam. Seam placement will be discussed at the time of purchase and approved by the customer.
• Existing or subfloors not installed by Lakefront Flooring: Installing new hard surface floors without the required sub-floor will void all installation warranties and may affect the manufacturer’s warranty as well. Problems arising from underlayment not installed by us or arising from floor structure are not our responsibility and are not covered by the warranties.
• Unforeseen structural issues: Many structural issues cannot be seen until the old floor is removed. If the installers find any structural issues during the installation such as termite damage or water damaged structural subflooring, the installation will be stopped until the Buyer is able to remedy the structural issue.
• Toilets: Any toilets of age may need additional work which could include the need for a plumber. Additional work may incur additional charges.
• Additional work at time of installation: Any additional or unforeseen work will have additional charges and may extend the estimated time of completion.
• Delivery and Installation: Delivery and installation may be delayed because of reasons beyond Lakefront Flooring’s control such as weather, production delays, shipping delays, fires, accidents, strikes, lockouts, and governmental acts. Buyer agrees that Lakefront Flooring is not responsible for delays or failures in delivery or installation caused by reasons beyond Lakefront Flooring’s control. Lakefront Flooring is not responsible for any consequential damages or costs arising from the occurrence of any event as described in this paragraph.
• Deposit required on Installations: A 70% down payment is required, due at the time of contract agreement.
• Payment: All installations must be paid for in full at the completion of the installation. If using consumer financing, the financing, including any promotions, will begin once the installation is completed. Fees may be charged 72 hours after completion of the installation.
• Customer must adhere to the following requirements/provisions:
  • Material verification: Please ensure that all materials listed within the contract are accurate including: cushion, subflooring, transition moldings, wall moldings, grout color, grout type, plank installation direction, tile installation direction (straight, diagonal, customer pattern, etc.). The installation or use of any flooring material(s) will constitute your acceptance “as is”. Once the installation has begun and/or is completed, you are in acceptance of the materials listed, type of installation, direction, etc. and of the full amount of the contract/invoice.
• These Terms and Conditions are subject to change without notice. New Terms and Conditions are applicable from the moment they are posted to our website.

Additional Terms and Conditions

All proposals exclude any take-up of existing flooring, floor preparation, moving of furniture, attic stock, union labor, protecting of installed floorings, moisture testing, moisture remediation, and off hours work unless otherwise specifically stated on the proposal.
 

Lakefront Flooring cannot guarantee any direct glue installation over an existing adhesive. The existing adhesive must be removed by the General Contractor or owner, or by Lakefront Flooring at an additional cost.
 

All material quantities are subject to the design of flooring material layout.
 

Work shall be performed during normal business hours. Any evening or weekend overtime required by the General Contractor or Owner to complete the job will be on a chargeable basis unless otherwise stated in the conditions of Lakefront Flooring’s contract.
 

Areas to be completed should be free of all other trades people to ensure proper installation. Persons not authorized by Lakefront Flooring stepping or working on floorings less than 24-48 hours after installation, causing debris, shifting of tiles, bubbles, etc. will be responsible for time, labor, and material incurred to repair the work to satisfactory conditions.
 

Lakefront Flooring is not responsible for damage to walls, doors, chipped or cracked molding which occurs during the normal installation of the flooring. The Owner must provide for TENANTS and/or OCCUPANTS SAFETY as well as the appropriate light and heating conditions during and after the installation schedule. Extra work or service not specified or known at the date of acceptance hereof will be at an additional charge.
 

At no charge to Lakefront Flooring, our employees or personnel must have access to elevators.
 

All materials will remain the property of Lakefront Flooring until full payment is made and must not be moved without the written consent of Lakefront Flooring. Due to manufacturer’s limitations, customer will be responsible for replacing any damaged or compromised materials that have not been picked up/ installed within 60 days. Lakefront Flooring is not responsible for any latent conditions relative to the installations.
 

Seams are made to hold the materials together and maintain their structural integrity. Accordingly, Lakefront Flooring cannot guarantee the invisibility of any seam. Lakefront Flooring will, however, make every effort possible to make the seams inconspicuous.
 

This proposal to furnish material and/or installation of such material is subject to availability of material and is subject to acceptance by the company. Any delays caused by manufacturers’ producing and/or shipping products will not result in penalties to be paid by Lakefront Flooring.
 

Installations may be canceled or postponed up to 24 hours before the scheduled installation date. Any installation canceled or postponed on the day of the installation will result in a charge of $250.
 

Lakefront Flooring reserves the right to cancel and reschedule any installation, if, on the agreed upon scheduled date/time, through no fault of Lakefront Flooring, there is any delay in excess of 1 hour.
 

Purchaser agrees that balances not paid in accordance with this contract are subject to a 1.5% service charge per month (18% APR).
 

In the event of default of payment hereof, for any reason, the Purchaser agrees to pay all costs of collection together with attorney fees of 15% if litigation is initiated to enforce collection.
 

Lakefront Flooring expressly warrants that all labor and workmanship except as stated elsewhere in the terms and conditions, which prove defective in normal use or wear, will at the option of Lakefront Flooring repair or replace such condition within one (1) year period from date of installation. Purchaser must notify Lakefront Flooring in writing within three (3) days of discovery of any such defect and must allow Lakefront Flooring a reasonable amount of time in which to act on such complaint after notification by the Purchaser.
 

This proposal assumes that the areas specified are not occupied, unless otherwise noted here. There will be a charge for furniture removal, removal of existing flooring, floor preparation, and/or underlayment.
 

Payment for installed materials will consist as follows: A 70% down payment is due at the time of the contract agreement, and the remaining balance due the date the installation is completed. This payment schedule must supersede all other purchasing procedures and payment schedules of your firm.
 

Payment for cash and carry materials will consist as follows: Payment in full at the time of the contract agreement.
 

Signature on contract and down payment verifies that you have read, understood, and accepted these Terms and Conditions as provided by Lakefront Flooring.